Returns & Exchanges Policy
We want you to be satisfied with your purchase from M A G Eyewear.
Returns Eligibility
You may request a return within 7 days of receiving your order if:
- The item is unused
- The item is in its original condition and packaging
Non-returnable Items
The following items are not eligible for return or refund:
- Items that have been worn, used, or altered
- Items returned without original packaging or accessories.
- Items that are damaged after delivery due to misuse or mishandling
- Returns requested after 7 days of delivery
Exchanges
We offer exchanges for:
- Incorrect items received
- Defective products
Return Process
To request a return or exchange, please contact us:
Email: sales@mageyewear.co.za
WhatsApp: +27 77 434 2905
Please include:
- Your order number
- Reason for return
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect